Reference

Legal Terms for Indonesia Accounts

This page explains the legal terms that apply to your account, your data, and any access or correction request.

DANAOVOGoPayQRISIndonesia
yuyu4d Legal Terms for Indonesia Accounts
REQUEST CHANNELS

Contact Paths for Legal Requests

When you need a legal correction, closure, or data copy, we keep the contact path simple. Use live chat in the lobby, WhatsApp from the registered number, or email with your account name and request date, and our desk replies daily from 09:00-23:00 WIB. We will tell you which proof we still need before we move the case forward, and if your request touches a payment trace, include the last DANA, OVO, GoPay, or QRIS reference.

Team online

Live chat

Open live chat from the lobby and send your registered phone number, the account email, and the request date. We use that thread for correction, closure, or access questions and answer in the same channel.

WhatsApp

Message us on WhatsApp when you need a quick legal check. Keep the same number linked to your profile so we can match the case and confirm whether the request can move ahead under local law.

Email

Send longer requests by email if you need to attach screenshots, a bank trace, or a signed note. We read every message in order and reply with the exact next step we need from you.

DATA HANDLING

How We Handle Your Data

We keep legal handling narrow: only the data needed to run your account, confirm security, and answer change requests stays in the working file.

Data we collect

We collect the details needed to identify your profile, process legal requests, and keep dispute records in order: name, phone number, device type, login time, and the payment trace linked to the case.

Cookie settings

Our cookies store session status, language choice, and fraud flags. You can clear them in your browser or app settings, then log in again so we can refresh the session and confirm the device.

Login records

We keep sign-in logs, IP ranges, and device fingerprints to spot access that does not match your usual pattern. If you request a check, we may ask for the last login time or a screenshot.

Retention period

We retain support and transaction records only for as long as needed for legal, tax, and dispute handling. When the period ends, we remove or anonymise data that is no longer required.

Correct your details

If your name, phone number, or settlement record is wrong, send a correction request from the registered contact. We check it against the account file before making a change or explaining why we cannot.

Close the account

When you ask us to close an account, we stop active access first and then keep only records we must retain. That helps us answer chargeback, fraud, or compliance questions later.

Legal Questions About Access

These are the legal questions people ask before they send a request. We answer with the same rules each time: use your registered contact, tell us what changed, and let us check the record against local law. If access is not permitted in your region, we say so plainly and stop the request there. That keeps the process clear whether the request concerns data, cookies, or account closure.

We keep the details needed to identify your profile, process account checks, and answer disputes: name, phone number, device logs, message records, and payment traces. We do not keep more than we need for those purposes.

Yes, send the request from your registered number or inbox so we can match it to the right profile. Where local law allows, we share the data we hold and explain any parts we must keep private.

We match the request against your profile, recent logins, and the last payment rail used. If the details line up, we update the record; if they do not, we ask for more proof.

Cookies help us keep the session stable while you send a request, but they do not replace account checks. If you clear them, you may need to log in again before we continue.

If access is not allowed where you are, we do not provide the service or the related request path. When access is allowed, we keep the process limited to the rules that apply to your region.

Use live chat, WhatsApp, or email and include your registered phone number. We will confirm the request, explain any records we must retain, and tell you what happens next in plain steps.

We keep support and transaction records only for the period needed for legal, tax, and dispute handling. After that, we remove or anonymise what is no longer required unless local law says otherwise.